4. Read, translate and answer the questions
HDM Group
Freidenstrasse 12-14 81671 Munich, Germany
tel: + 49 89 34556776; fax: + 49 89 34559189
e-mail: [email]hdm@fti.de[/email]
PH/DM
12 November 20
Mr. Michael Ternov Product Manager ODZR OAO
Smolnaya 21
St Petersburg
Russia
Dear Mr. Ternov
Thank you for your enquiry of 9 November concerning our equipment which you saw at the International Machinery Fair in Leipzig.
In answer to the specific questions in your letter, first let me say we are willing to consider substantial discounts on orders over 200,000 Euros.
All our machinery is guaranteed for three years against normal use,
and we have several agencies in your country with home-trained mechanics to service all our products.
With regard to the terms of payment mentioned, we would consider payment by 30-day bill of exchange, documents against acceptance, provided you could offer two referees.
We can fulfil orders within three months, unless there are special speci¬fications, which may take a little longer, and you can buy equipment from us or through our agents in your country.
We are enclosing our current catalogue and price-list quoting ex-works prices, which you requested and we think you will find the earth-moving equipment on p.p.101-110 particularly interesting for the work you have in mind. If you require any further information please contact us, and we will be happy to supply it.
Sincerely yours
Peter Haag
Sales Manager
Questions:
1. How did the prospective buyers learn about the machinery produced by the firm?
2. Do the manufacturers offer any trade discount?
3. How long is the guarantee period?
4. Does the firm offer any after-sales service?
5. What are the forms of payment suggested by the manufacturer?
6. How soon can the orders be fulfilled?
7. Is there any enclosure with the letter?
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